Support Engineer Jobs in Australia
Job Detail:
Company Name: EQUIFAX
Job Role: Support Engineer Jobs in Australia
No. of Vacancies: 5
Location: Atlanta, Australia
Salary: AUD 25 – AUD 48/hour, depend on your performance & experience
Job Type: Full-Time / Part-Time
Experience: 1–2 Years in related field
Nationality: Any
Benefits: As per Australian labor Law
Country: Australia
Also Apply: Aircraft worker in Qantas Australia
Support Engineer Jobs in Australia
EQUIFAX, a leading global information, analytics, and technology firm, is looking for a knowledgeable and motivated person to join our group as an Assistance Engineer in Atlanta, Australia. As a company committed to equipping companies and consumers with understandings and solutions, EQUIFAX uses exciting opportunities for people aiming to make an influence in the information and technology sector. Support Engineer Jobs in Australia.
Job Summary:
As an Assistance Engineer at EQUIFAX, you will be responsible for offering technological assistance and assistance to customers using our products and services. You will certainly work carefully with inner groups and outside clients to troubleshoot issues, fix technical troubles, and ensure consumer satisfaction. The optimal candidate will certainly have strong technological abilities, outstanding interaction capacities, and an enthusiasm for providing outstanding customer service. Support Engineer Jobs in Australia.
Job Responsibilities:
- Offer technological assistance to customers using phone, email, conversation, and remote support networks.
- Diagnose and fix technical issues connected to software, hardware, and network connectivity.
- Collaborate with cross-functional groups, including item development, design, and client success, to resolve complicated technological issues.
- Paper and track consumer queries, cases, and resolutions in the ticketing system.
- Communicate efficiently with customers to collect info, give updates, and manage expectations throughout the support procedure.
- Escalate unresolved problems to appropriate groups and follow up to make sure timely resolution and consumer fulfillment.
- Establish and keep technical knowledge of EQUIFAX services and products to effectively troubleshoot and support customer queries.
- Take part in ongoing training and professional development possibilities to enhance technical abilities and understanding.
Education and Qualification:
- Bachelor’s level in computer technology, information technology, or an associated field favored.
- Previous experience in technological assistance, helpdesk, or customer support functions chosen.
- Strong understanding of computer system systems, operating systems, and network basics.
- Experience with troubleshooting devices, diagnostic methods, and remote support innovations.
- Exceptional interaction and social skills, with the ability to explain technical principles to non-technical individuals.
Salary & Perks:
- Competitive wage based on experience and qualifications.
- Comprehensive advantages package, consisting of medical insurance, retirement plans, and employee supply options.
- Opportunities for job development and expert advancement within the firm.
- Training and assistance to improve technological abilities and understanding.
Conclusion:
Join with EQUIFAX and enter into a group that is forming the future of data and innovation. As a Support Engineer, you will certainly play an important duty in giving technological aid and guaranteeing customer fulfillment in Atlanta, Australia.
Just how to Apply:
Interested candidates should submit their resume and cover letter to [email address] Please include “Support Engineer Application” in the subject line. Support Engineer Jobs in Australia.
Support Engineer Jobs in Australia
FAQs:
Q: Is previous experience in technical support needed for this position?
A: Previous experience in technological support or a relevant area is favored yet not called for. We give training for all brand-new hires.
Q: What are the regular functioning hours for an Assistance Designer?
A: Assistance Engineers may function basic office hours, Monday to Friday, with occasional on-call or after-hours assistance as needed.
Q: Are there opportunities for career advancement at EQUIFAX?
A: Yes, EQUIFAX is devoted to advertising from within and supplies opportunities for career growth and development within the firm.
Do not miss this chance to sign up with EQUIFAX and become part of a team that is driving innovation and quality in the information and modern technology sector. Apply now and start your trip with us!
