Head of Customer Support

Head of Customer Support jobs in UK

Job Detail:

Company Name: Bits
Job Role: Head of Customer Support jobs in UK
No. of Vacancies: 5
Location: London, England, United Kingdom
Salary: £28 – £58/hour, depend on your performance & experience
Job Type: Full-Time / Part-Time
Experience: 1–2 Years in related field
Nationality: Any
Benefits: As per UK labor Law
Country: United Kingdom

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Head of Customer Support jobs in UK

Bits, an innovative technology business, is looking for a highly skilled and seasoned individual to join our group as the Head of Client Support in London. This role supplies an exciting chance to lead and handle our client assistance group, ensuring remarkable solution distribution and customer contentment. Head of Customer Support jobs in UK.

Job Description:

As the Head of Customer Support at Bits, you will certainly be in charge of supervising all aspects of our consumer support operations, consisting of handling a group of assistance representatives, carrying out finest methods, and driving constant improvement efforts. This duty requires solid management skills, strategic thinking, and an enthusiasm for supplying outstanding consumer experiences. Head of Customer Support jobs in UK.

Job Responsibilities:

  • Lead and manage the consumer support team, consisting of employment, training, efficiency monitoring, and specialist development, to guarantee a high-performing and motivated team.
  • Establish and execute client assistance strategies, plans, and procedures to optimize solution distribution and enhance client contentment.
  • Screen and examine client support metrics and KPIs, including response times, resolution rates, and client comments, and make use of insights to drive improvements and attain efficiency targets.
  • Collaborate with cross-functional groups, including product development, engineering, and sales, to identify and resolve consumer concerns, pests, and attribute demands in a timely and efficient way.
  • Act as a factor of escalation for complex or critical customer concerns, guaranteeing prompt resolution and effective communication with customers.
  • Champ a customer-centric society within the organization, promoting for the needs and concerns of customers and driving initiatives to boost the general customer experience.
  • Stay abreast of market fads, the best techniques, and emerging innovations in customer support and customer experience administration, and utilize understandings to drive innovation and continual improvement.
  • Represent Little bits at market occasions, conferences, and consumer conferences, promoting our brand name and values and constructing connections with customers and stakeholders.

Education and Qualification:

  • Bachelor’s degree in company administration, marketing, or related area required; postgraduate degree preferred.
  • Minimum of 1–2 years of experience in client assistance or customer care leadership duties, ideally in the technology market.
  • Tried and tested track record of leading high-performing client assistance groups and supplying remarkable customer experiences.
  • Strong management and monitoring abilities, with the capability to inspire and inspire teams to accomplish efficiency targets and objectives.
  • Exceptional interaction, social, and problem-solving skills, with the ability to properly connect with consumers, coworkers, and stakeholders in any way of levels.

Salary & Benefits:

  • Competitive salary compatible with experience and qualifications.
  • Comprehensive advantages package, consisting of medical insurance, retirement, and worker supply alternatives.
  • Opportunities for job innovation and specialist growth within Little bits.
  • Dynamic and joint work environment with a concentrate on innovation and excellence.

Conclusion:

Join Bits and enter into a dynamic team committed to transforming the modern technology industry and supplying remarkable customer experiences. As the Head of Customer Assistance, you will play an essential function fit our customer assistance method and driving consumer complete satisfaction and loyalty.

Exactly how to Apply:

Interested prospects ought to send their return to and cover letter via e-mail to [email address] Please consist of “Head of Customer Support Application” in the subject line. Head of Customer Support jobs in UK.

Head of Customer Support jobs in UK

FAQs:

Q: What is the working environment like at Little bits?
A: Bits provides a dynamic and collective workplace where development and excellence are valued. We promote a culture of synergy, creativity, and continual understanding.

Q: Exist opportunities for professional growth and development at Bits?
A: Yes, Little bits is committed to supporting the expert growth and advancement of our staff members. We offer possibilities for training, mentorship, and occupation development to help our employee do well and expand in their duties.

Q: What sets Bits apart from various other technology companies?
A: Little bits is understood for its dedication to supplying ingenious services and phenomenal consumer experiences. We focus on client contentment and strive to surpass assumptions in everything we do. Join us and be part of our journey to shape the future of modern technology.

Head of Customer Support jobs in UK

Job Type: Full Time
Employer Name: Bits
Basic Salary: £21 - £34/Hourly

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